Frequently asked questions

personal training

Package Expiration/Refund Policy:


Individuals registering for personal training must complete all personal training sessions by the end of the client’s eligibility to participate in the program or by the expiration date of the training package, whichever comes first. Personal training packages expire one (1), three ( 2) and six (6) months from the date of purchase based on purchased package. All packages are non-refundable/non-transferable.




Cancellation Policy:


Clients are asked to call 24 hours in advance of the scheduled training session. You will be charged for appointments cancelled with fewer than 24 hours notice. Failure to contact your trainer and call 6476203050 (M-F) will result in a session loss.




What if I'm late to a session?


Late Policy:
Clients are responsible for arriving on-time to their training sessions. Trainers are obligated to wait only 15 minutes (10 minutes for 30-minute sessions). After 15 minutes (10 minutes for 30-minute sessions), the trainer is not required to lead the remaining time of the session and the session may be lost.




What should I wear?


Attire:
Come prepared to each training session in proper workout attire and footwear (shorts, gym pants, T-shirt, sweatshirt, supportive sneakers).
ps. dont forget a water bottle and towel




How long are the work outs?



All personal training sessions are one hour.




PAR-Q & Medical Clearance:



A medical clearance form is required of all participants who answer “yes” to any of the seven PAR-Q questions. Note: Personal training staff reserve the right to require medical clearance from any client they feel may be at risk.





online training

Everything about online training


If you’re thinking about becoming a client: In order for them to work for you, my plans require that you stay dedicated to them 7 days a week. If you’re only sticking to the plan I set for you 80% of the time, or even 90% of the time, you’re going to have very mixed results, if any result at all. Before deciding to work with me, ask yourself if you’re ready for a 100%, 7-day-a-week commitment. That’s what amazing results need (this does not mean you workout 7 days a week.. just that I expect you do be on your diet 7 days a week!) Your plan starts the date we decide it will start (usually Sunday or Monday after I send you the info). The amount of weeks your plan includes starts at that point, without interruption. Just because you don’t check in doesn’t mean the week doesn’t count against you! Think about this in case you’re about to buy a plan but have several busy weeks ahead of you in which you know you won’t be able to give your all to a fitness plan. I respond to all e-mails within 48 hours (usually much faster, but sometimes it can take that long). Do not re-e-mail me or remind me of your e-mail until that time window has passed. (If you do not hear from me after 48 hours, however, please feel free to remind me of your e-mail, it may have gotten lost!) Also, I am cautious about who I work with, and I do not work with anyone currently battling with major health issues. Please e-mail me for questions regarding this at RTBfitness@gmail.com. Refer your friends to me and get 1 week added to your package for free when your friend buys a 6 week plan, or 2 weeks added for free for a 12 week plan!